Clinic Policies

  • Our clinic has an automatic code lock (named Linus, after Charlie Brown) on the unit door. The code will be texted and emailed to you at the time of your completed booking. You can use this code to enter the unit anytime.

  • The building front door is locked after 6 PM Monday to Friday, After 4 PM on Saturday, and all day on Sundays or holidays. The buzzer is #8100 to enter the building. If your appointment time requires buzzing, please note we will not be available to buzz until 10 minutes prior to your appointment time.

  • An updated credit card is required to be kept on file for each patient. Our system encrypts all credit card information and is completely secure.

  • We have a no show/cancellation policy which states any failure to arrive to your appointment will result in a 100% charge for the appointment. Late cancellations (within 24 hours of your appointment) will also be charged at 100%.

  • All patients are required to fill out a patient intake form and appropriate consent forms. Your treatment time will include assessment, treatment, and reassessment.

  • We require everyone conducts themselves with mutual respect. No discrimination or harassment will be tolerated at any time to our patients, RMTs, or administration.

  • We are a safe space, feel free to be your authentic self with us! We are happy to use whatever pronouns you prefer and enjoy creating a place with no judgement.

  • We will not be able to submit direct billing claims that are inaccurate (see                     ) as this will fall under insurance fraud.

Please Note: We do not accept WorkSafe claims and we do not directly bill ICBC or MSP .