We use Jane secure booking system which features encrypted software to protect your privacy. Although let's be honest, Google knows more about each of us than we know about ourselves! Yay for a future AI apocalypse after we finish up this viral one!
All online or telephone bookings require a valid credit card to be maintained on the patient's file within our encrypted software.
All new and existing patients must fill in a new intake form that includes applicable COVID-19 consents. In total, new patients have 3 digital forms to fill out over email prior to entering the clinic. Two will be emailed at the time of booking while the last form will be a COVID-19 Pre-Screen sent the day before treatment.
Prior to each treatment, patients must complete the BC COVID-19 Symptom Self Asssesment tool (link below), and sign a new COVID-19 liability waiver and consent online prior to each treatment. These will be emailed to patients in 2 day appointment reminders.
Patients will need to answer a phone call from their RMT the day before a scheduled appointment to confirm their eligibility, or return the phone call and leave a message stating the patient has performed the assessment and is eligible. Failure by the patient to return pre-screening contact will result in cancellation of the appointment by the RMT due to mandated regulations.
We will only be offering 60 minute treatments available for booking online to enable appropriate schedule staggering. Treatments in 45 minute duration may be available to book online dependent on scheduling.
You cannot cancel your appointment online within 24 hours of your appointment time, you will need to call or email. The full cost of the treatment may be billed to your credit card as stated in our 24 hour cancellation policy for all other cancellations.
Cancellations due to suspicion of exposure to or symptoms of COVID-19 will not be charged the cancellation charge.
No show appointments, even if due to suspected exposure or symptoms of COVID-19, will be subject to the full cancellation charge and will not be exempt.
We Are Digital!
We offer online booking to give you the convenience (and ultimate power) to control your destiny. Basically, it's a real life choose your own adventure - but don't forget what Spiderman taught us, with great power comes great responsibility!
We have a 24 hour strict cancellation policy that requires full payment for late cancellations or no shows. Make sure you add the appointment to your calendar and opt into our text and email notifications so we don't miss out on meeting you!
Due to social distancing requirements, we will be offering 60 minute treatments available for booking online to enable appropriate schedule staggering. Treatments of 45 minute duration may be available to book online dependent on scheduling but cannot be guaranteed.